Frequently Asked Questions

Q. Where does the Boto name come from?
A. Our name comes from the Boto, or Pink Rover Dolphin, that is native to the Amazon River and is connected to beauty and magical legends according to local folklore.

Q. Is Boto Botanials vegan?
A. Yes, all of the Boto Botanicals skincare line is vegan!

Q. Where do you ship?
A. We currently ship to the continental United States. We look forward to shipping to more locations in the future.

Q. Are your products gluten-free?
A. Yes, all Boto Botanicals products are gluten-free.

Q. Are your products cruelty-free?
A. Absolutely! Boto Botanicals is free from animal testing at all stages of product development. Our ingredient suppliers make similar commitments, resulting in products that are guaranteed to be 100 % free of animal testing.

Q. What does Natural Fragrance mean?
A. The fragrance blends that Boto Botanicals uses are produced exclusively using aromatic chemicals derived solely from natural botanical sources and pure essential oils (plant based). They are inherently vegan, contain no lab or synthesized ingredients, are free from phthalates and contain no crude-oil derived hydrocarbons.

Q. What is the product shelf life?
A. All Boto Botanicals products have a shelf life of 12 months after opening. However, we suggest using your skincare right away to get the freshest, most efficacious products and best personal results.

Q. How do I store my products?
A. We suggest storing your products in a cool dry place, away from heat and moisture. It’s ideal to keep your products out of the shower. Refrigeration is not necessary, but if you like to keep your products cool, you can store them in the door of your fridge.

Q. Where are your products made?
A. Our products are made with love and care in the beautiful Florianopolis, Brazil area using key ingredients grown all across the Brazilian Amazon Rainforest region.

Q. Do your products contain sulfates, parabens, phthalates, etc?
A. No, we do not put any of the bad stuff into our products. Not only do we not put those kinds of ingredients into our own products, they are also not welcome in the facility where our products are manufactured.

Q. Can I use more than one discount code at checkout?
A. While our system only allows one promotional code per order, you can combine a manually added promotional code with an automatically applied discount code, such as a free item of free shipping when meeting a certain spending amount.

Q. How can I get information about opening a Boto Botanicals wholesale account?
A. Please email ola@botobotanicals.com to request wholesale information.